Privacy Policy
Last Updated: 09/07/26 Introduction Tovara is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use the Tovara website. By using our website, you agree to this Privacy Policy. Information We Collect We may collect the following information: Customers Full name Email address Telephone number Postcode and location Details about your requested work Photographs you upload Tradespeople Full name Business name Trade type Email address Telephone number Postcode Areas covered Years of experience How We Use Your Information We use your information to: Match customers with suitable tradespeople. Allow tradespeople to contact customers regarding enquiries. Respond to enquiries. Improve our services. Maintain records of enquiries and registrations. Comply with legal obligations. Sharing Your Information Customer information will only be shared with selected tradespeople for the purpose of responding to your enquiry. We do not sell your personal information to third parties. We may also share information where required by law. Data Storage Your information is stored securely using trusted service providers. We take reasonable steps to protect personal information against unauthorised access, loss or misuse. How Long We Keep Your Data We only keep personal information for as long as necessary to operate our services, comply with legal obligations or resolve disputes. When information is no longer required, it will be securely deleted. Your Rights Under UK data protection law you have the right to: Request access to your personal information. Request correction of inaccurate information. Request deletion of your personal information where applicable. Object to certain processing. Request restriction of processing. Request transfer of your data where legally applicable. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO). Cookies Our website may use cookies to improve your browsing experience, analyse website traffic and enhance website functionality. You can control cookie preferences through your browser settings where applicable. Third-Party Services We may use trusted third-party providers to operate parts of our service, including website hosting, payment processing and communications. These providers may process personal information only where necessary to provide those services. Security Although we take reasonable measures to protect your information, no internet transmission or storage system can be guaranteed to be completely secure. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised “Last Updated” date. Contact If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on the Tovara website.